Pediatric Home Service Claim this business

Zoey Dowon Google

a month ago

My experience with PHS has been up and down at first everything was okay they had one late order witch is always frustrating but I said okay it’s fine I’ll just give them a second chance it was all okay until I kept going into formula crises bc I was discharged from the hospital witch the wrong qty PHS refused to send extra supplies and were sending my orders on the fifth of the month so I did a three way call with insurance and got them to agree to send the orders on the 2nd that fixes one problem ig but the order for the formula was signed may 28th ofc it took them a bit to get the order then insurance asked for a ccp so I got them a ccp dme said that they didn’t get the order so I emailed it to them and had the office fax it again fast forward a month I was still fighting with them around the same time my next order for this month was supposed to be shipped after going back and fourth between them and insurance a coordinator from insurance reccomended I switch dmes so I called a new dme I sent them the feeding order and they called me literally the same day to get my file started right around the time the new dme started requesting info PHS immediately put an order in for the right formula qty insurance says they didn’t get any paperwork for the increase that they didn’t approve it….. I question if PHS ate the cost to show good service or keep my business…. Just today I noticed the qty changed on the portal that’s a recent thing but they put in the order pretty early so if it was a”eat the cost then get insurance on board” type thing they’ve had enough time to do that and they haven’t sent anything for insurance to sign PHS can be good for some and it was for me at first until we started asking them for things when I was calling to ask if they had sent anything over before i called the new dme the lady got ugly with me”mam we have 24 hrs to answer your call” I told her I understand that but I have been calling for a month now I need an update”yes but so and so (I forgot her name) will call you back she’s on a call right now she’s the one working on all this” so I asked her if she can cheak on the paperwork she said no and asked if I wanted to be transferred I said yes ofc I do so she tried and said she was still on a call but the hold up was still they needed to cheak if they needed authorization from insurance to ship a higher qty so that’s when I called the new dme ……..all I’m saying is when your looking at dmes for your child make sure you read the reviews know what your up against it’s the biggest companies that usually (not always )have the most problems choose wisely

Jenette Nunezon Google

5 months ago

Andrea R(RT) is awesome she has always been very helpful when I have questions and need 911 supplies for my son. She goes out of her way to check on updates for machine and order status when needed. Thank you for being awesome definitely 💯 at your job.

Susanna Mataon Google

5 months ago

My experience with the Andrea A. was Great! She's the representative that delivered my daughters equipment, she patiently explained how to operate the Bipap, the Pulse OX, Concentrator, and the Oxygen tanks. At first I was truly overwhelmed to see all of the new equipment my daughter is going to need, but Andrea A. made sure she didn't leave before I felt comfortable understanding how everything worked😊 she patiently stood by as I wrote down my notes😁 I used Pediatric Home service in the past and im happy to see that their quality of Care hasn't changed🙌🙏

K Jacksonon Google

5 months ago

This company serves medically fragile children who rely on timely supplies to meet critical daily needs. Unfortunately, we have experienced ongoing delays and difficulties receiving orders over the past couple of years. Even with auto-ship in place, deliveries have not consistently arrived on time, if at all.

Yolanda Hernandezon Google

2 months ago

The experience I'm having with these people is terrible, they never send the correct size pull-ups nor do they allow me to speak with a supervisor. Instead, I'm told someone will call me back, claiming they are in a meeting or away from their desk. Delivery dates always change.