Mason & Sons Tire & Automotive Repair Center Claim this business

Lily Cavallaroon Google

a month ago

Mason & Sons is amazing! They were so helpful and efficient in helping me with my car. When I noticed a light on a few weeks later, they took the time to send a driver to and from my apartment to pick up my car and bring it to the shop, so easy and convenient. They solved the issue within a few hours and dropped the car off with a full tank of gas! Seriously an amazing group to work with and I really appreciate it!

Jolee Fantonon Google

a month ago

I RECCOMEND THIS ESTABLISHMENT. ITS A WEE BIT PRICEY BUT YOU GET WHAT YOU PAY FOR. IM A HARD CRITIC AND HAVE A AUTOMOTIVE DEGREE BUT DONT PRACTICE THE CRAFT. ID RATHER OWN THE SHOP. they did a good job in my problem diagnosus. the sticker shock wasnt goid. they did detail my truck complete with armorall on the dash, tires and wax soap. thats their way of the extra mile of service. that happened twice, the first was years ago when they opened. thats aporeciated. i know the owners father. the owner and i had the same education with the same auto instructor. the "good genes" passed down well. the reason for 4 stars is the shop manager is too much in a hurry and cant communicate to the customers what problems their ailing vehicle has. the employee on the phone was gruff and didnt have his coffee just after opening. i did get a waiver of the diagnostic fee for an initial bad review. . that part of the general managers personality that needs improvement is his ability to communicate with the customers. IT IS MY RECCOMENDATION TO ANY CUSTOMER THAT THEY SOICIFICALLY ASK WHATS WRONG. GET AN ATTENDANT AT THE COUNTER SO THE CUSTOMER DOSENT HAVE TO WANDER THE SHOP TO FIND HELP. the manager needs personal improvement by courses at greenville tech, books on management, books on business, particularly who moved my cheese and management not by the book by the founder of hobby lobby. hard lessons in maturity will also help him. he needs to slow down and think. its my personal opinion the owner needs to handle the customer communication to better balance temperaments between them and eliminate the hiccup i had at the beginning of tbis process. AGAIN I RECCOMEND THIS PLACE. THEY ARE HONEST BUT NEED A BIT OF POLISH. JOLEE FANTON

Raegan Fulmeron Google

4 months ago

I recently had a major repair done on my 2019 Subaru and had a great experience with this team. From the start, everyone I spoke with was professional, patient, and genuinely kind. What really stood out was their communication. They called during the repair process to explain what they were doing and kept me updated along the way. I never felt left wondering about the status of my car, and they took the time to answer my questions clearly. The work was done well, my car is running perfectly, and the whole experience felt honest and respectful. It is clear they take pride in their work and in how they treat people. I am very grateful for their help and would absolutely recommend them.

Arun Kumaron Google

a month ago

First time visit to Mason and Sons. My 2004 Honda Accord a/c was giving me trouble. They diagnosed the problem correctly, and repaired it with a reasonable cost. Desk people were polite and efficient. Kept me updated. Very happy I found this place. This will be my ‘go-to auto repair shop’ from now on.

Eduardo Nahason Google

2 months ago

Had to get my alternator replaced on my Toyota Camry, they did a great job and got the car back to me the same day! They even cleaned and washed the car for me. I also love that they offer a 3-year or 36,000-mile warranty on any labor, which is a great deal, especially since their pricing is so competitive.