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Linda Salon Google

4 months ago

BEWARE of this pharmacy! They tried to overcharge my Mom by over 5 THOUSAND dollars on medications her insurance company covers for less than $100.00 dollars. They didn’t run it through when they said they did, confirmed by the prescription company. Not to mention the customer service is horrible. They do not answer the phone, hang up on you if they do and make mistakes constantly. See other reviews below Go elsewhere please for the sake of your health.

Sofia Angelon Google

9 months ago

Pharmacy (Sage and Westheimer) I am filing a formal complaint about the treatment I received at the Walgreens Pharmacy located at Sage and Westheimer. What happened was unacceptable, unprofessional, and discriminatory. When I called the pharmacy, the first employee I spoke with told me, “No Spaniel,” which made no sense and felt insulting. I am not Latino. I am from Europe, and English is my second language. Before I could explain what I needed, she hung up on me. I called again. The same person answered, and this time she had someone with an Asian accent speak instead. That person also hung up on me. I called a third time, and she hung up again. I was frustrated and confused, so I drove to the store in person because I needed my medication. Inside the pharmacy, I asked to speak to the pharmacist named Diego. The woman told me she was the pharmacist. I asked why she hung up on me three times. Instead of explaining, she raised her voice, accused me of screaming, and then walked away while I was still trying to speak. I was calm. I was simply trying to get the medication I rely on. I was left without my medication. I was embarrassed in front of other customers and treated with clear disrespect. I tried to speak with the store manager, but they were not available. No one has contacted me since. Not even the district manager. This is not how a pharmacy should treat anyone, especially someone who depends on medication and is doing their best to communicate. Having an accent does not give anyone the right to dismiss or discriminate against me. I want this situation investigated. I want to know what action will be taken. I also want a direct response and an apology. This location needs serious oversight. If they treat me this way, I can only imagine how many other customers leave f feel like that left without medication shame failure

Mikion Google

3 years ago

Consistent with great service and selection! Very good pricing for Walgreens members. Helpful staff. Plenty of parking. Photo department and pharmacy with a drive thru.

•on Google

7 months ago

On hold for 20+ minutes. Pharmacy staff keeps saying “Please hold” and putting me on hold without giving me a chance to speak. Terrible pathetic customer service.

FMU PROPERTIES INCon Google

6 years ago

15 MINUTES on the line AND I AM STILL ON HOLD, It is just like calling the social security administration. Fix it! and they hang on me, without even trying to take the call. Update, since nobody answered the phone on file I drove all the way from the international Airport to this location (the medicine was for somebody else that I was helping to get it). Once I arrived in the afternoon they said they had on file but that they hadn't refill it (precisely what I was trying to avoid-my time and their time taking care of me at the location). They need more personnel behind that counter, It seems to be that they are overwhelmingly with heavy load of work. They were very helpful and attentive but I spent another 15 minutes to be help over the counter and to be told they hadn't refill it because they had been very busy, they asked to come back in three hours which we did, guess what, it wasn't ready! Please, if people is sick and need the medicine, you have to be able to have it when you said you will. Also, please help this location to have enough staff to cover the volume of your work load!!