Walgreens Specialty Pharmacy at Memorial Hermann Hospital-TM Claim this business
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Department of the Walgreens chain providing prescription medications & other health-related items.
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- Address6400 Fannin St Ste 102, Houston, TX 77030, USA, Houston, TX
- Phone(713) 799-2459
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2 photosReviews
Nice work on getting the zero pay coupon for me! The package arrived via mail with ice packs and everything necessary to preserve it!
My husband's was almost ran over near the walgreens today trying to get his meds he fall on the rail's track n no one would help him. The hours of operation should be extended til 7pm so people can have time to get there meds. Monday til Friday. And on Saturday's til 8 am til 3pm. I'm so 😠 😡 😤
I’m a special needs mom and I have a baby that stuffers with severe seizures, I call every time I’m supper low to refill medication, today I called to refill her phenobarbital medication, and Courtney told me to reach out to my insurance. So I reached out to my insurance and try to get both of them the Insurance and Courtney to talk because they was giving me information about the insurance holding her medication And to see What they can do about getting her medication. And the insurance people acting crazy with me and didn’t want to help and I merged the phone to Courtney so she can help me get my Babies medication. instead, she gets the attitude hang up the phone while I’m on the phone with the insurance people trying to get this solved so I can get her medication to stop her seizures. then the Insurance people hang up the phone saying their hands are tired. They won’t help so I called back to try to get an understanding on why she is hanging up in my face. I don’t wanna refill my babies medication and figure out a solution so that way we can get her medication out to her around Friday because they said that they was closed on Saturday. So of course, I didn’t have enough medication by Monday. Every time I try to call, she hung up in my face. So I’ve been talked to my doctor about extending her medication so she can have enough to last for 30 days because My baby never has enough to last for 30 days. As a special needs Mother, I can say that I had the worst day of my life and My baby was neglected for her medication so if she start seizure, I will sue this company and definitely Courtney for neglecting me and My baby medication to get refilled to help her control her Seizures. Also, I had to call and talk to the doctors nurse to let them know what was going on and to redraw her medication‘s from that location, cause I have never been treated like a dog in my life at this location. If I was a white person, she have never done that to me. Because she will be in big trouble well, I am going to proceed by reporting this to anybody and I’m gonna press the issue about Courtney hanging up in my face and not trying to help me with my Baby medication. That is very hurtful and it’s very sickening to have people like that working at the pharmacy that do not have patience and that do not want to help a special needs baby. Get her medication bye courtesy. All Is tell her doctor and let her doctor know what’s going on which I did as a mother to make sure My baby seizures are controlled. so you guys are very disgusting for having someone like that working there and being very rude to a black woman and denyingMy baby’s medication or denying any type of communication with us because she got mad that I merged a call to get my babies medication sent out when she was the one that was telling me to reach out to my insurance.so yes I definitely filed a complaint
When trying to transfer my two prescriptions to a closer pharmacy, they informed me of the delivery option. When I told them I needed it by Saturday latest, they assured me that would be the case. Saturday came and went, Sunday came and went, and Monday came and went and the prescriptions never arrived, nor did a get notified of any delay. I called to investigate and they let me know that ONE of my prescriptions would arrive by evening time on that Monday and that the secretos me is scheduled for delivery by Tuesday afternoon. I asked how that happened and the agent informed me the notes indicated I only needed on of the prescriptions rushed for delivery (and said prescription still came three days late). It is now Thursday afternoon and my second prescription still has not arrived. I called today to find out what happened. There was no apology, no empathy shown for the inconvenience. I recommend transferring your prescriptions to the closes pharmacy if this one is not geographically convenient as they are disorganized and lack timeliness and professionalism.
Came to pick up a script after my husband’s surgery an hour before they closed and they said they didn’t have it. It was called in that morning according to the Dr. but because they close early and aren’t open weekends we won’t be able to get the medication as the matter wasn’t cleared up in time. What kind of Walgreens isn’t open on the weekends? Employee was nice though.