Chariot Energy Claim this business

Alixon Google

a month ago

Please do yourself a favor and avoid this company unless you enjoy playing customer service escape rooms. Everything was fine while they were taking my money, but the second I moved out, it became nearly impossible to get any information about my account. I signed up online, managed everything online, and expected canceling to be just as easy. Instead, I got charged 9 days after my service was supposed to end and couldn’t get a straight answer from anyone. The customer service is genuinely some of the worst I’ve dealt with. I’m a patient person, but it should never get to the point where I have to mention legal action and tell you I’m recording the call just to get someone to do their job. The best part? After escalating to a supervisor and threatening legal action, they finally managed to accomplish the impossible… they CLOSED MY ACCOUNT. Congratulations, we solved the mystery. It only took multiple calls, a supervisor, and sounding like I was preparing for a courtroom drama to get something that should’ve taken two minutes. If canceling your service requires more effort than signing up for a mortgage, you need to rethink your customer support. They lucky I gave 2 stars instead of one because the actual service was fine.

Jennifer Smithon Google

3 weeks ago

I have been unable to log in using the new account details provided after your system upgrade! I have sent countless emails and called customer service, yet the issue remains unresolved. You keep claiming it has been fixed, but it clearly hasn't. During my last call, the representative acknowledged a problem: the system was defaulting to my old account while the new one—which appeared on the bills you sent—wasn't activated or even recognized in the system. I called again this past Tuesday (the 21st); the representative verified my details and emailed me a new account number and password, but entering them still resulted in an "account mismatch" or "account does not exist" error. Even the representative couldn't log in. She stated that the issue was beyond her authority and required escalation to a higher-level department, yet I have received no response since then! You clearly never attempted to log in yourselves and simply gave me perfunctory answers. It has been nearly four months since April, and this simple issue is still unresolved! I have raised this issue countless times via the email addresses and phone numbers you provided! There is never any response, and even when there is, no one knows how to resolve the problem—it’s just endless "reporting" that has dragged on for four months. This is a commercial property requiring electricity service, yet you are the absolute worst service provider I have ever dealt with. I will be terminating our partnership when the contract expires; there is no need for you to send me any more perfunctory, template-based replies!

Kevin Weisson Google

2 months ago

So far, 3 months in, I am pretty much completely dissatisfied with Chariot. The card I used initially was compromised. I spent time trying to change it on their site. But it did not change in their system. So I got a second disconnect notice. Spent almost an hour on the phone with a rep trying to get it changed. They managed to charge the past due amount but not clear the system and so the next charge did not go through. Had to spend another 30 minutes on the phone to try and even get logged into the account this time. Not sure what the deal is, but they do not appear to be ready to be in business. If the resolution does not stick this time, I will be filing complaints with the regulators and cancelling with Chariot. Do not recommend.

Jennifer Cadeon Google

2 weeks ago

Despite numerous phone calls to customer service and multiple emails, I have received absolutely no response. I currently hold three automated case numbers generated by their system, yet I have not received a single follow-up! In April, they underwent a system upgrade; following this update, they issued me a new account—however, this new account is completely inaccessible and cannot be opened on their website. Calls to their general line go unanswered, and their dedicated customer service hotline is equally unresponsive. Furthermore, since the upgrade, my paper bills have increased by over $100 compared to previous statements. All of these issues stem directly from their system upgrade; despite having the exact same usage levels, my bills are now significantly higher than they were prior to the update. Our business plan with them does not expire until 2028, and I truly regret ever choosing this company! My login issues were finally resolved four months after the system upgrade—it’s a relief! But do you realize that the system only works on a desktop computer? You can't log in via iPad or mobile phone at all! That’s exactly why I couldn't log in—on mobile, it kept saying the account or password was incorrect, and the iPad experience was even worse: it just showed a blank screen that wouldn't load. The upgrade didn't make things more convenient; it actually made them more troublesome! Having to use a computer just to log in properly is absolutely ridiculous!

Chad Walterson Google

6 months ago

This was one of the easiest processes for signing up. No advertisements and no busy screen layouts. Clear and straight to the point. No distractions, which other sites typically have that do not help me meet my objective. ….and they have some of the best prices. I really like my experience.